Support
Write to [email protected] with any question or problem. We answer in English or German.
Common questions
Treadlink doesn’t find my treadmill
Turn the treadmill on, close its own app and any other app connected to it, and keep your phone close. On Android, allow Treadlink to find nearby devices. If it’s still missing, open Sync › Treadmills and send a report from there, so support can be added.
Which treadmills work?
Treadlink speaks the Bluetooth fitness machine standard (FTMS) and the protocols of popular under-desk treadmills. The full list is in the app under Sync › Treadmills › Supported treadmills.
My walks don’t show up in Apple Health
In the Health app, tap your picture, then Apps › Treadlink, and turn on every category.
My walks don’t show up in Health Connect
Open Health Connect, then App permissions › Treadlink, and allow every category.
The watch app doesn’t start
Open Treadlink on the watch once and allow Health access there. Start the walk on your phone; the watch joins when it’s ready.
Can I use another watch or a chest strap for heart rate?
Yes, if it broadcasts heart rate over Bluetooth. On many watches that’s a setting such as “broadcast heart rate”.
The connection dropped during a walk
The treadmill may keep running. Stop it on the treadmill or with its remote. Treadlink reconnects when the treadmill is back in range.
How do I delete my data?
Delete the app to remove walks from your phone. Walks saved to Apple Health or Health Connect stay there until you delete them in that app. More in the privacy policy.
Something misbehaving?
Open your treadmill’s settings, then Diagnostics, and share the Bluetooth log with your email. It helps us find the problem fast.